Policies

Ordering Online – Out Of Stock

In the unlikely event of us being out of stock of the main stream products or a delay in delivery is likely to be more than 4 working days, you shall be contacted by a member of our sales order team to advise you of the problem and expected time of delivery.
Images are for illustration purposes only, product may vary.

Cancellation Policy

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to take reasonable care of the goods before they are returned to us and thus results in damage or deterioration, we will charge you for the reduction in value.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Complaints

If you have any complaints about our products of services, and you have not had a response to an email or telephone call within 48 hours, please contact 01543 897373 or email direct at info@k9-petshop.co.uk.

Terms Of Use & Service

Delivery

We will always attempt to despatch your order the next available working day, if received before 12 noon. However delivery and despatch times can vary so please allow up to 4 business working days for delivery.
On the day of delivery, if you are not able to be in all day the courier will leave details of where your order has been left. K9 Pet Shop cannot accept responsibility for the package once left. Of course it is always helpful if you think you may be out to enter some special instructions at the checkout to let us know where it is best to leave your order.
Further delivery information can be found at our delivery information page which will answer all of your questions.
The information detailed above does not affect your statutory rights.

Limitation Of Liability And Warranty

All items offered for sale on our shop have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which K9 Pet Shop cannot accept any liability.
If however, this affects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section above.
Warranty for all items remains with the manufacturer however we would appreciate you contacting us first should any item purchased be defective in any way.
The prices of our goods are checked for accuracy however K9 Pet Shop does reserve the right to withdraw an item from sale should a pricing error have been made.

Payment

Payment for goods or services will be accepted by Visa, Mastercard, Switch, Solo, Maestro, and Delta cards.
If you would prefer to pay over the telephone, using a credit or debit card, please call 01543 897373 with the details of your order. Our office takes sales calls Tuesday to Friday, 9.30am until 5pm.