Faulty Products Returns
All products purchased from K9 Pet Shop Limited are covered by the manufacturer’s guarantee of quality. If you have purchased a product from us, and find it to be faulty within the specified guarantee period, or substandard in any way (this does not cover products that may have been chewed or destroyed by an animal of any kind, with the exception of dog food and dog treats), please telephone: 01543 897373, or notify us by email firstname.lastname@example.org
The product will either be exchanged or if preferred and purchased within 28 days, your money will be refunded in full. (NB: Your order number and receipt must be retained in order for any exchange or refund to take place)
Return / Refund Policy
7 Day Money Back Guarantee – Buy any product from us, and should you not be completely satisfied, it can be returned to us, as long as it is complete and in the original packaging for a full refund or exchange (less actual postage and credit card processing costs) within 7 days. The item must also be returned at your cost.
Should replacement goods be required, a further postage charge will be made to cover the costs of re-sending the new item.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to take reasonable care of the goods before they are returned to us and thus results in damage or deterioration, we will charge you for the reduction in value.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.